📜 H2O ZONE — Terms & Conditions and FAQ’s​

Table of Contents

Terms & conditions For Customized Bottle Quotations

Terms & Conditions for Customized Bottle Quotations

Quotation Validity

  • All quotations are valid for 30 days from the date of issue unless otherwise specified.
  • H2o Zone Pvt ltd reserve the right to make any changes on this quote after a period of 7 days
  • Quotations are subject to review in case of sudden changes in raw material costs or market conditions.

Pricing & Taxes

  • Prices quoted are exclusive of applicable GST and other statutory taxes, which will be charged at prevailing rates.
  • Any change in tax laws or rates will be borne by the customer.
  • Freight/transportation charges, if applicable, will be billed separately.

Customization & Artwork

  • Customers must provide final approved artwork/designs in high-resolution format before production.
  • H2O ZONE Pvt. Ltd. will not be liable for errors in customer-provided designs.
  • Minor color variations may occur due to printing limitations.
  • Intellectual property rights of customer-provided logos/designs remain with the customer.
  • If a customized mould is requested, full mould/tooling charges must be paid in advance. Once mould development begins, payment is non‑refundable. Ownership of mould remains with H2O ZONE unless otherwise agreed.

Customized Moulds & Tooling

  • If a customer requires a new customized mould based on their own design, the full mould/tooling charges must be paid in advance before production begins.
  • Once mould development has started, the payment is non‑refundable.
  • Ownership of the mould will remain with H2O ZONE Pvt. Ltd. unless otherwise agreed in writing.

Order Confirmation & Advance Payment

  • Orders will be processed only upon receipt of a written confirmation and advance payment of [50%] of the total quotation value.
  • Balance payment is due before dispatch unless otherwise agreed in writing.
  • Delayed payments may affect delivery schedules.

Delivery Timeline

  • Standard delivery timeline is 15–30 business days from order confirmation and receipt of advance.
  • Delivery schedules may vary depending on customization complexity and raw material availability.
  • H2O ZONE Pvt. Ltd. will not be liable for delays caused by logistics partners or force majeure events.

Inspection & Acceptance

  • Customers are advised to inspect goods upon delivery.
  • Any claims for defects or shortages must be reported within 48 hours of receipt.
  • After acceptance, H2O ZONE Pvt. Ltd. will not be responsible for damages due to mishandling or improper storage.

Cancellation & Refunds

  • Once customization has begun, orders cannot be cancelled.
  • Advance payments are non–refundable in case of cancellation by the customer.
  • In case of cancellation before customization begins, refund will be subject to deduction of administrative charges.

Liability & Compliance

  • H2O ZONE Pvt. Ltd. ensures compliance with BIS/FSSAI standards for packaged drinking water.
  • In case of regulatory sample failure, liability rests with the manufacturing job worker as per contract.
  • H2O ZONE Pvt. Ltd. will not be liable for indirect, incidental, or consequential damages.

Confidentiality & Branding

  • Customer-provided designs/logos will be used solely for the agreed order and will not be shared with third parties.
  • H2O ZONE retains the right to showcase customized bottles in its portfolio unless expressly prohibited in writing.
  • Marketing use of customized bottles will be limited to product portfolio and promotional materials only.

Jurisdiction

  • All disputes shall be subject to the jurisdiction of DEHRADUN, Uttrakhand courts.
  • Arbitration/mediation may be considered prior to legal proceedings. 

Billing & Transaction Terms and Conditions

🧾 Billing & Transaction Terms and Conditions

Effective Date: 30/07/2025
Applies to: All purchases, subscriptions, and service engagements with H2O ZONE Pvt. Ltd.

  1. 💳 Payment Terms
  • All payments must be made in full prior to the initiation of any design, customization, or dispatch process unless otherwise agreed in writing.
  • Accepted payment methods include UPI, bank transfer, credit/debit cards, and any other method explicitly listed on our website or invoice.
  • Invoices are generated automatically via our billing system and are considered final unless disputed within 48 hours of issuance.
  1. 📦 Order Confirmation & Processing
  • Orders are confirmed only upon successful receipt of payment and verification of customization details (if applicable).
  • Any delay in providing required design inputs or approvals may affect delivery timelines.
  • H2O ZONE Pvt. Ltd. reserves the right to reject or cancel any order that violates our brand standards or operational policies.
  1. 🔁 Refunds & Cancellations
  • Due to the customized nature of our products, refunds are not applicable once production has begun.
  • Cancellation requests must be submitted in writing within 12 hours of order placement.
  • In rare cases of duplicate billing or technical errors, refunds will be processed within 7 business days after verification.
  1. 📂 Digital Deliverables & Access
  • All digital assets remain the intellectual property of H2O ZONE Pvt. Ltd. unless explicitly transferred under a signed agreement.
  1. 🛡️ Data Integrity & Security
  • All billing data is securely stored and processed using encrypted channels and verified third-party platforms.
  • Customers are responsible for maintaining the confidentiality of their login credentials and billing access points.
  • H2O ZONE Pvt. Ltd. is not liable for unauthorized access resulting from compromised customer credentials.
  1. 📈 Pricing & Modifications
  • Prices are subject to change without prior notice based on material costs, design complexity, or operational adjustments.
  • Any promotional discounts or tier-based benefits are governed by specific eligibility criteria and may be revoked or modified at our discretion.
  • Custom quotes are valid for 7 days unless otherwise stated.
  1. 🧾 Taxation
  • All prices are exclusive of applicable taxes unless explicitly mentioned.
  • GST and other statutory taxes will be added as per prevailing government regulations.
  1. 📜 Dispute Resolution
  • Any billing-related disputes must be raised within 7 days of transaction.
  • Disputes will be resolved through written communication first; if unresolved, jurisdiction lies with the courts of Dehradun, Uttarakhand.
  1. 🧠 Automation & Workflow Integration
  • H2O ZONE Pvt. Ltd. reserves the right to suspend access to any automated service in case of misuse, non-payment, or breach of terms.

Who We Are

Our website address is: https://www.h2ozone.co
H2O ZONE Pvt. Ltd. is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data.

Information We Collect

We may collect the following information when you interact with our website:

  • Name, email address, phone number, and firm details (if provided).
  • Billing and shipping information for orders.
  • Technical data such as IP address, browser type, and device information.
  • Any files, artwork, or designs uploaded for customization.

How We Use Your Information

Your data is used for:

  • Processing and fulfilling orders.
  • Providing quotations and invoices.
  • Responding to inquiries and customer support.
  • Improving website functionality and user experience.
  • Legal compliance, taxation, and dispute resolution.

Comments & Media

  • When visitors leave comments, we collect the data shown in the form along with IP address for spam detection.
  • If you upload images, please avoid including embedded location data (EXIF GPS). Visitors may download and extract such data.

Cookies

We use cookies to:

  • Remember login details and preferences.
  • Improve website performance and analytics.
  • Provide a smoother browsing experience.
    You may disable cookies in your browser settings, but some features may not function properly.

Embedded Content

Articles may include embedded content (e.g., videos, images, articles). These third‑party websites may collect data, use cookies, and track your interaction. We are not responsible for their privacy practices.

Data Sharing

  • We do not sell or rent your personal data.
  • Data may be shared with trusted service providers (payment gateways, logistics partners) strictly for order fulfillment.
  • If you request a password reset, your IP address will be included in the reset email.

Data Retention

  • Comments and metadata are retained indefinitely for moderation purposes.
  • Registered users’ profile data is stored until account deletion.
  • Order and billing records are retained as required by law (taxation & compliance).

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request correction or deletion of your data (except where legally required to retain).
  • Withdraw consent for marketing communications at any time.

Customized Moulds & Artwork

  • If you request a customized mould/design, full mould/tooling charges must be paid in advance.
  • Once mould development begins, payment is non‑refundable.
  • Ownership of moulds remains with H2O ZONE Pvt. Ltd. unless otherwise agreed in writing.

Data Security

We implement industry‑standard security measures to protect your data against unauthorized access, alteration, or disclosure.

Jurisdiction

All disputes shall be subject to the jurisdiction of Dehradun, Uttarakhand courts.

📜 H2O ZONE — Terms & Conditions and FAQ's

🚚 H2O ZONE — Delivery Terms & Conditions

#privacy-policyAt H2O ZONE, we’re committed to delivering elevated hydration experiences. To ensure clarity for all customers and collaborators, please review the following terms and conditions that apply to our FAQ services, tier system, and digital offerings:
🧩 Tier Assignment & Eligibility
  • Customers who place an order that meets or exceeds the specified quantity threshold will be automatically assigned to the appropriate service tier.
  • Tier placement will be confirmed and communicated once your order has been verified by our team.
  • Cumulative order volumes may qualify users for upgrades or modified benefits as outlined in our tier comparison framework.
💸 Discounts & Promotional Offers
  • Discounts and promotional offers are determined solely by H2O ZONE and are not guaranteed.
  • Discount percentages may range from 0% to any value, at our discretion, and may change without prior notice.
  • Eligibility for discounts may depend on current campaigns, tier status, and brand collaborations.
🌐 Website Features & Usage
  • All website functionality — including branded microsites, countdown pages, interactive product previews, and personalization modules — is subject to H2O ZONE’s operating terms and platform availability.
  • Access to digital features may vary based on tier, account status, or ongoing infrastructure improvements.
  • Some web components may require additional setup or approval, and functionality is not guaranteed for all users.
🚫 Rights Reserved by H2O ZONE
  • H2O ZONE retains full authority to revise, revoke, or discontinue any benefits, services, or features at any time, without prior notification.
  • Placement in a tier does not guarantee uninterrupted access to associated perks, and feature availability is subject to strategic or technical review.
  • Users acknowledge that desired functionalities or offerings may not always be available, even if previously granted or listed.

FAQ

🧭 Onboarding & Tier Assignment

  • What are the quantity thresholds for each tier?

  • Tier qualification is based on the quantity of products ordered. Exact thresholds are listed on our tier comparison chart.
  • Will I be notified when I qualify for a new tier?
  • Yes. You will be automatically placed into a new tier once your qualifying order is confirmed, and we’ll notify you immediately.
  • Can I pre-select a tier before placing an order?
  • Tiers are system-assigned and cannot be manually selected prior to confirmation.
  • Can multiple smaller orders cumulatively qualify me for a higher tier?
  • In most cases, yes — we calculate cumulative volume during active campaigns or for returning clients.
🌐 Branded Website & Microsite Access

  • Will I receive a custom branded webpage for my brand or event? 

  • Yes, Tier II and Tier III clients may be eligible for branded microsites, countdown pages, or promotional landing experiences.

  • Can I update my event microsite after launch? 

  • Content updates are supported via dashboard access or by contacting H2O ZONE support, depending on your tier.

  • Is my webpage guaranteed to stay online after the event? 

  • Web content lifecycle varies by tier. Tier III members may request extended hosting or archive access.

  • Can I add my own domain or branding to the microsite? 

  • Tier III customization includes co-branded URL masking and metadata preservation for campaign continuity.

🛠️ Customization & Support Perks

  • Do higher tiers get access to exclusive product designs?

  • Yes, Tier II and III members gain early access to new bottle styles, label formats, and personalization features.

  • Can I get help with designing my bottle label

  • Premium tiers include support from our creative team to ensure visual alignment with your brand.

  • Is metadata like campaign IDs retained across customizations?

  • Yes — tier-based tools preserve embedded identifiers, metadata, and digital styling cues for consistency.

  • Can I request a private design session or mockup?

  • Tier III offers one-on-one visual consultation upon request.

📦 Operations, Delivery & Flexibility

  • Do higher tiers get prioritized order processing?

  • Yes — Tier III members receive expedited fulfillment and flexible shipping windows.

  • Can I schedule future deliveries or recurring shipments?

  • Yes, recurring orders are available with Tier II and III service levels.

  • Is same-day dispatch available?

  • Same-day preparation may be offered under Tier III for eligible regions and confirmed designs.

  • Do I have access to corporate gifting or multi-location delivery?

  • Yes, advanced tiers support enterprise-grade delivery modules across cities or departments.

⚖️ Rights, Service Conditions & Limitations

  • Can H2O ZONE change the tier benefits at any time?

  • Yes. We reserve the right to adjust, revoke, or enhance tier benefits without prior notice based on operational needs.

  • Is continued tier placement guaranteed after onboarding?

  • No — tier status may change based on activity, usage, eligibility, or policy updates.

  • Will all listed features be active for every tier client

  • Features may vary by region, campaign, technical feasibility, or strategic revision.

  • Are tier perks covered by the general Terms and Conditions?

  • Yes. All benefits and functionalities are subject to H2O ZONE’s standard service agreement and website policies.

 

📜 H2O ZONE — Signup Terms & Conditions

By registering on H2O ZONE’s platform using your email address and mobile number, you agree to the following terms and conditions:

 
🛡️ Account Creation & Use

  • Users must provide accurate and up-to-date contact information (email and mobile number) during signup.

  • Each account is intended for individual use. Shared or duplicate registrations may be reviewed or restricted.

  • You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

 
📲 Communication & Notifications

  • By signing up, you consent to receive service-related communications, including order updates, tier status notifications, digital access credentials, and promotional offerings via email or SMS.

  • You may opt out of promotional messages at any time through your account preferences. Operational and transactional updates are considered mandatory for service continuity.

 
🔐 Data Handling & Privacy

  • Your personal data (name, email, phone number, and preferences) will be securely stored and handled in accordance with our .

  • Data may be used to personalize your experience, assign relevant tiers, and recommend services aligned with your activity.

  • H2O ZONE does not sell or share your contact information with third-party advertisers. Exceptions apply only where services rely on trusted delivery or hosting providers.

 
🚫 Rights & Limitations

  • H2O ZONE reserves the right to limit, suspend, or revoke account access at any time if misuse, fraudulent activity, or breach of terms is suspected.

  • Signup does not guarantee inclusion into any particular tier, feature access, or discount eligibility.

  • Features and offerings may vary by region, availability, and user status.

 
📥 Cancellation & Data Removal

  • You may request deletion of your account and associated data by contacting our support team or using the provided data control tools within your account dashboard.

  • Data retention periods and legal obligations may apply prior to permanent removal

These terms govern all water bottle deliveries made through the H2O ZONE platform, across all service tiers and user categories.
 
📦 Order Confirmation & Delivery Timeline

  • Orders will be scheduled for dispatch once payment is verified or approved under applicable tier conditions.

  • Estimated delivery timelines may vary based on location, quantity, customization, and service tier.

  • All deliveries are subject to fulfillment capacity and regional availability.

 
🔄 Order Cancellation & Refund Policy

  • H2O ZONE reserves the right to cancel any order or delivery without prior notice, due to logistical, operational, or policy-related concerns.

  • In the event of such cancellation, refunds will be processed within 10 to 12 working days to the original payment method.

  • Refunds for prepaid orders are issued after deduction of any packaging or preparation costs, where applicable.

 
💳 Cash-on-Delivery (COD) Terms

  • Customers selecting COD must remit payment at the time of delivery to receive their order.

  • In special cases, a grace period of 15 days may be granted only upon written request emailed to  or directly to the registered email addresses of company directors.

  • If the initial grace period lapses without payment, a second 15-day extension may be granted—but only through a written follow-up request.

  • The maximum grace window is 30 calendar days from the date of delivery, based on timely communication and approval.

💰 Penalties & Legal Enforcement

    • Failure to make payment within the allotted grace period will result in:

      • A 15% interest charge added to the outstanding amount.

      • Formal notification of dues via email and SMS.

      • H2O ZONE’s entitlement to pursue legal action, including debt recovery and service suspension without further notice.

Privacy Policy

Effective Date: July 21, 2025

Welcome to H2O ZONE. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://www.h2ozone.com) or use our services, including our subscription tiers, customization tools, and WordPress plugins. By accessing or using our website, you agree to this Policy.

1. Information We Collect

We collect information you provide directly and data we automatically gather when you interact with our site or services.

  • Personal Information

    • Name, email address, postal address, phone number
    • Account credentials (username, password)
    • Payment details (credit/debit card data processed via third-party gateways)
    • Shipping and billing addresses

  • User-Generated Content

    • Custom label artwork, logos, text inputs, and design assets uploaded via our Elementor editor or plugin tools

  • Usage Data

    • IP address, browser type, device identifiers, operating system
    • Pages visited, time stamps, referral URLs, scroll depth, click events

  • Cookies and Tracking Technologies

    • Session cookies, persistent cookies, local storage used for authentication, preferences, analytics, and marketing

  • Marketing and Communications Data

    • Preferences for receiving newsletters, promotions, surveys, and updates

  • Third-Party Data

    • Information from social logins (e.g., Facebook, Google) if you choose to sign in using those services
2. How We Use Your Information

We use the collected data to deliver, personalize, and improve our services, and to communicate with you.

  • Order Processing and Fulfillment

    • Verify your identity, process purchases, arrange shipping, send order confirmations

  • Account Management

    • Enable access to your dashboard, allow you to manage subscriptions and design assets

  • Customization Services

    • Generate and preview bottle-label designs, provide design recommendations, store your templates

  • Customer Support

    • Respond to inquiries, troubleshoot technical issues, manage returns or exchanges

  • Marketing and Promotions

    • Send newsletters, offers, and event invitations (you can opt out anytime)

  • Analytics and Improvements

    • Understand usage patterns to optimize website performance, develop new features, run A/B tests

  • Legal Compliance and Security

    • Detect and prevent fraud, comply with legal obligations and enforce our Terms of Service
3. Sharing Your Information

We do not sell your personal data. We share information only as described below:

  • Service Providers

    • Payment processors, shipping carriers, email service providers, hosting platforms, analytics vendors

  • Business Partners

    • Third-party design tool integrations, plugin marketplaces, marketing affiliates (with your consent)

  • Legal and Safety Reasons

    • When required by law, to protect rights, property, or safety of H2O ZONE, our users, or the public

  • Corporate Transactions

    • In connection with a merger, acquisition, or sale of assets, with notice to you where required
4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies for:

  • Essential Functionality

    • Authentication, security, load balancing

  • Performance and Analytics

    • Google Analytics, Heatmap tools to measure site performance and user engagement

  • Functionality

    • Remembering your preferences, language settings, design templates

  • Targeting and Advertising

    • Facebook Pixel, Google Ads tracking for personalized promotions (you can opt out via browser settings or opt-out links)
5. Data Security

We implement industry-standard safeguards to protect your data:

  • Encryption in Transit and at Rest

    • TLS/SSL for data transmission, AES-256 encryption for stored data

  • Access Controls

    • Role-based access, multi-factor authentication for admin accounts

  • Regular Audits and Monitoring

    • Vulnerability scans, penetration tests, intrusion detection systems
6. Data Retention

  • We retain personal information for as long as necessary to fulfill the purposes in Section 2, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Usage data and analytics are aggregated and retained for up to 24 months before anonymization.

7. International Data Transfers

Your information may be transferred to and processed in servers located outside your jurisdiction. We ensure adequate protections through:

  • Standard Contractual Clauses
  • Privacy Shield (where applicable)
  • Other legal mechanisms approved for international transfers
8. Your Rights and Choices

Depending on your region, you may have the right to:

  • Access, correct, update, or delete your personal data
  • Object to or restrict processing of your information
  • Obtain a copy of your data in a portable format
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • California Residents: Exercise your CCPA rights, including “Do Not Sell My Personal Information” requests
  • EEA Residents: Exercise your GDPR rights by contacting us

To exercise any rights, please contact us using the details in Section 12.

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, contact us to request deletion.

10. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with a new “Effective Date” at the top and notify you if required by law.

12. Contact Us

If you have questions or requests about this Privacy Policy, please reach out:

H2O ZONE
Email: privacy@h2ozone.com
Address: 123 PureStream Avenue, Water City, UP 245001, India

Thank you for trusting H2O ZONE. We’re committed to safeguarding your privacy and empowering your brand’s hydration journey.

This Cookie Policy explains how H2O ZONE (“we,” “us,” or “our”) uses cookies and similar technologies on our website to enhance user experience, analyze performance, and support personalized services.

 
🔍 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve functionality, and deliver a more tailored browsing experience.

 
🧠 Types of Cookies We Use
Cookie TypePurpose
Essential CookiesEnable basic site features like page navigation and secure logins
Preference CookiesRemember user choices like language, layout, or customization settings
Performance CookiesHelp us understand site usage and improve performance
Marketing CookiesEnable personalized offers, promotions, and tier-based messaging
 
 
🛠️ How We Use Cookies

  • To enable smooth login and tier recognition for registered users

  • To store your preferences (e.g., design presets, selected themes)

  • To track interactions with FAQs, product previews, and plugin modules

  • To analyze site traffic and user behavior via tools like Google Analytics

  • To deliver custom offers based on tier level, location, and interest

 
📋 Managing Your Cookie Preferences

You may choose to accept or decline cookies via your browser settings. Note that disabling essential cookies may impact key site functionalities, including tier recognition, checkout, and plugin performance.

 
📱 Mobile & App Cookies

Our website may use cookies across mobile browsers and embedded web apps. Functionality remains consistent with desktop policies, and preferences may sync based on login credentials.

 
⚖️ Legal Basis & Consent

By using our website, you consent to the placement and usage of cookies as described above. You may withdraw or modify consent at any time by adjusting your cookie settings.

 
📩 Contact

For questions or concerns about this policy or your data rights, contact: 📧

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