Term and conditions

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Terms & conditions For Customized Bottle Quotations

Terms & Conditions for Customized Bottle Quotations

Quotation Validity

  • All quotations are valid for 30 days from the date of issue unless otherwise specified.
  • H2o Zone Pvt ltd reserve the right to make any changes on this quote after a period of 7 days
  • Quotations are subject to review in case of sudden changes in raw material costs or market conditions.

Pricing & Taxes

  • Prices quoted are exclusive of applicable GST and other statutory taxes, which will be charged at prevailing rates.
  • Any change in tax laws or rates will be borne by the customer.
  • Freight/transportation charges, if applicable, will be billed separately.

Customization & Artwork

  • Customers must provide final approved artwork/designs in high-resolution format before production.
  • H2O ZONE Pvt. Ltd. will not be liable for errors in customer-provided designs.
  • Minor color variations may occur due to printing limitations.
  • Intellectual property rights of customer-provided logos/designs remain with the customer.
  • If a customized mould is requested, full mould/tooling charges must be paid in advance. Once mould development begins, payment is non‑refundable. Ownership of mould remains with H2O ZONE unless otherwise agreed.

Customized Moulds & Tooling

  • If a customer requires a new customized mould based on their own design, the full mould/tooling charges must be paid in advance before production begins.
  • Once mould development has started, the payment is non‑refundable.
  • Ownership of the mould will remain with H2O ZONE Pvt. Ltd. unless otherwise agreed in writing.

Order Confirmation & Advance Payment

  • Orders will be processed only upon receipt of a written confirmation and advance payment of [50%] of the total quotation value.
  • Balance payment is due before dispatch unless otherwise agreed in writing.
  • Delayed payments may affect delivery schedules.

Delivery Timeline

  • Standard delivery timeline is 15–30 business days from order confirmation and receipt of advance.
  • Delivery schedules may vary depending on customization complexity and raw material availability.
  • H2O ZONE Pvt. Ltd. will not be liable for delays caused by logistics partners or force majeure events.

Inspection & Acceptance

  • Customers are advised to inspect goods upon delivery.
  • Any claims for defects or shortages must be reported within 48 hours of receipt.
  • After acceptance, H2O ZONE Pvt. Ltd. will not be responsible for damages due to mishandling or improper storage.

Cancellation & Refunds

  • Once customization has begun, orders cannot be cancelled.
  • Advance payments are non–refundable in case of cancellation by the customer.
  • In case of cancellation before customization begins, refund will be subject to deduction of administrative charges.

Liability & Compliance

  • H2O ZONE Pvt. Ltd. ensures compliance with BIS/FSSAI standards for packaged drinking water.
  • In case of regulatory sample failure, liability rests with the manufacturing job worker as per contract.
  • H2O ZONE Pvt. Ltd. will not be liable for indirect, incidental, or consequential damages.

Confidentiality & Branding

  • Customer-provided designs/logos will be used solely for the agreed order and will not be shared with third parties.
  • H2O ZONE retains the right to showcase customized bottles in its portfolio unless expressly prohibited in writing.
  • Marketing use of customized bottles will be limited to product portfolio and promotional materials only.

Jurisdiction

  • All disputes shall be subject to the jurisdiction of DEHRADUN, Uttrakhand courts.
  • Arbitration/mediation may be considered prior to legal proceedings. 

Billing & Transaction Terms and Conditions

🧾 Billing & Transaction Terms and Conditions

Effective Date: 30/07/2025
Applies to: All purchases, subscriptions, and service engagements with H2O ZONE Pvt. Ltd.

  1. 💳 Payment Terms
  • All payments must be made in full prior to the initiation of any design, customization, or dispatch process unless otherwise agreed in writing.
  • Accepted payment methods include UPI, bank transfer, credit/debit cards, and any other method explicitly listed on our website or invoice.
  • Invoices are generated automatically via our billing system and are considered final unless disputed within 48 hours of issuance.
  1. 📦 Order Confirmation & Processing
  • Orders are confirmed only upon successful receipt of payment and verification of customization details (if applicable).
  • Any delay in providing required design inputs or approvals may affect delivery timelines.
  • H2O ZONE Pvt. Ltd. reserves the right to reject or cancel any order that violates our brand standards or operational policies.
  1. 🔁 Refunds & Cancellations
  • Due to the customized nature of our products, refunds are not applicable once production has begun.
  • Cancellation requests must be submitted in writing within 12 hours of order placement.
  • In rare cases of duplicate billing or technical errors, refunds will be processed within 7 business days after verification.
  1. 📂 Digital Deliverables & Access
  • All digital assets remain the intellectual property of H2O ZONE Pvt. Ltd. unless explicitly transferred under a signed agreement.
  1. 🛡️ Data Integrity & Security
  • All billing data is securely stored and processed using encrypted channels and verified third-party platforms.
  • Customers are responsible for maintaining the confidentiality of their login credentials and billing access points.
  • H2O ZONE Pvt. Ltd. is not liable for unauthorized access resulting from compromised customer credentials.
  1. 📈 Pricing & Modifications
  • Prices are subject to change without prior notice based on material costs, design complexity, or operational adjustments.
  • Any promotional discounts or tier-based benefits are governed by specific eligibility criteria and may be revoked or modified at our discretion.
  • Custom quotes are valid for 7 days unless otherwise stated.
  1. 🧾 Taxation
  • All prices are exclusive of applicable taxes unless explicitly mentioned.
  • GST and other statutory taxes will be added as per prevailing government regulations.
  1. 📜 Dispute Resolution
  • Any billing-related disputes must be raised within 7 days of transaction.
  • Disputes will be resolved through written communication first; if unresolved, jurisdiction lies with the courts of Dehradun, Uttarakhand.
  1. 🧠 Automation & Workflow Integration
  • H2O ZONE Pvt. Ltd. reserves the right to suspend access to any automated service in case of misuse, non-payment, or breach of terms.

 

 

Who We Are

Our website address is: https://www.h2ozone.co
H2O ZONE Pvt. Ltd. is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data.

Information We Collect

We may collect the following information when you interact with our website:

  • Name, email address, phone number, and firm details (if provided).
  • Billing and shipping information for orders.
  • Technical data such as IP address, browser type, and device information.
  • Any files, artwork, or designs uploaded for customization.

How We Use Your Information

Your data is used for:

  • Processing and fulfilling orders.
  • Providing quotations and invoices.
  • Responding to inquiries and customer support.
  • Improving website functionality and user experience.
  • Legal compliance, taxation, and dispute resolution.

Comments & Media

  • When visitors leave comments, we collect the data shown in the form along with IP address for spam detection.
  • If you upload images, please avoid including embedded location data (EXIF GPS). Visitors may download and extract such data.

Cookies

We use cookies to:

  • Remember login details and preferences.
  • Improve website performance and analytics.
  • Provide a smoother browsing experience.
    You may disable cookies in your browser settings, but some features may not function properly.

Embedded Content

Articles may include embedded content (e.g., videos, images, articles). These third‑party websites may collect data, use cookies, and track your interaction. We are not responsible for their privacy practices.

Data Sharing

  • We do not sell or rent your personal data.
  • Data may be shared with trusted service providers (payment gateways, logistics partners) strictly for order fulfillment.
  • If you request a password reset, your IP address will be included in the reset email.

Data Retention

  • Comments and metadata are retained indefinitely for moderation purposes.
  • Registered users’ profile data is stored until account deletion.
  • Order and billing records are retained as required by law (taxation & compliance).

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request correction or deletion of your data (except where legally required to retain).
  • Withdraw consent for marketing communications at any time.

Customized Moulds & Artwork

  • If you request a customized mould/design, full mould/tooling charges must be paid in advance.
  • Once mould development begins, payment is non‑refundable.
  • Ownership of moulds remains with H2O ZONE Pvt. Ltd. unless otherwise agreed in writing.

Data Security

We implement industry‑standard security measures to protect your data against unauthorized access, alteration, or disclosure.

Jurisdiction

All disputes shall be subject to the jurisdiction of Dehradun, Uttarakhand courts.